Effective Date: 07 July 2025
We strive to ensure satisfaction with our extensions. If you’re not happy with your purchase, please review our refund policy below.
1. Eligibility
Refunds are accepted if:
The product is non-functional or has critical issues and we cannot resolve it within 7 business days
The refund is requested within 14 days of purchase
2. Non-Refundable Cases
We do not offer refunds for:
Buyer’s remorse
Incompatibility with third-party themes/plugins unless clearly stated in product documentation
Custom development or one-time installation services
3. Process
To request a refund, email us at [support@brainstream.tech] with:
Order ID
Reason for refund
Relevant screenshots or logs (if applicable)
Approved refunds will be processed within 7 business days to the original payment method.
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